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FAQ

Frequently Asked Question

A 510 cartridge is a type of vaping product that works with almost any vape pen or battery. These cartridges are filled with THC oil and threaded with 510 threading, making them compatible with a variety of devices.

A 510 cartridge allows you to enjoy the benefits of THC in an easy, convenient, and concealable way.
Yes, the majority of vape pens and batteries available on the market are designed to work with 510 cartridges, so it is likely that your device will use a 510 thread cartridge.
To use a 510 cartridge, you need to have a compatible battery that has 510 threading.

Luckily, there are a variety of rechargeable batteries on the market that are suited for this purpose. Our dispensary staff can help guide you in selecting the right one for your needs.
If you notice that your cartridge is leaking, start by examining it for any signs of physical damage.

Next, ensure all cartridge parts are securely connected by tightening them without overdoing it. To prevent future leaks, monitor the liquid level in the chamber and avoid overfilling.

In addition, make sure that the holes in the cartridge are not clogged. Regularly clean your cartridge and ensure that it is free of debris to help prevent leaks and maintain optimal performance.

Oversmoking and blinker hits may lead to clogging as the coil will reach a temperature that easily allows oil to transfer through into the mouthpiece and then cool causing clogs and leaks.
These products are not for use by or sale to minors and persons under the age for cannabis use of your governing province or territory.

SAPPHIRE CARTS has partnered with Age Checker to comply with all Federal and Provincial Laws requiring age verification for the sale of our products.

For most customers, the system we use will only require name, date of birth, and address. If the system cannot verify your age automatically, it will prompt you to submit an image of your government-issued photo ID – the same one you would present in a retail store to buy the same product. This will be a one time requirement. Once the system has verified your age, it will have your details saved and you will no longer need to upload a picture of your identification in the future.

Photo IDs are not stored; they are deleted as soon as you are verified. The information you provide is used solely to verify your age. Our system will never share or sell data to third-parties. Your privacy and security are important to us. Access to all of verification services is protected with strong 256-bit AES encryption.
Most 510 cartridges have an expiration date one year from the date of manufacture, however proper storage can extend their shelf life.

It is important to keep your cartridges stored in a cool and dry place in order to get the most out of them.

Although a cartridge may age it will only lead to THCa converting to CBN and causing a more indica-like effect.
The three main components of a 510 cartridge are a mouthpiece, tank, and ceramic coil.
Battery problems can be frustrating, but they are often easily resolved. Start by inspecting the battery connections to ensure they are clean and secure.

Next, verify that the AC adapter is functioning properly by ensuring it is plugged in correctly and supplying the appropriate voltage.

If you notice any physical damage or wear and tear, it may be time to replace your battery to ensure optimal performance from your vape device.
We accept E-Transfer payment method. When you have completed your order follow the instructions clearly on the checkout screen or in your email to make payment.
All orders will be shipped using the Canada Post service you choose during checkout. Free shipping will always be with Canada Post XpressPost.

If you want to have signature required please provide in your order notes before you checkout.

We process orders and ship out Monday to Friday.

Shipping cutoff is 11am PST. All orders made before 11am PST will be delivered to Canada Post and on their way to you.

Where can I find my tracking number?

Tracking information will be available in the “My Account” section of the website.

An email from Canada Post will also be sent when your package receives the first scan into Canada Post possession (make sure to check your spam folder!)

How to use a 510 Cartridge

To attach your 510 cartridge to a compatible vape battery, first remove any packaging from the cartridge. Then, simply align the cartridge and the battery, turning the cartridge clockwise to secure it to the battery. Make sure the cartridge is firmly attached and installed correctly to prevent any issues during use.

Pay attention to the connection between the cartridge and the battery to ensure a secure fit. Check that the cartridge is firmly attached and installed correctly to avoid any issues during use.
Once your cartridge is securely attached, you can adjust the settings on your vape device to optimize performance with your 510 cartridge.
The following are instructions for use with this AVEO Pulse battery that we supply.
To do this, press the button on the battery three times to turn on the battery. A blue light will flash.
Then to change the voltage press the button two times consecutively – the light will flash again with the corresponding voltage. The voltage can be set between 2.6 and 3.6v, depending on your preference.
Blue Light: 2.6v
Yellow Light: 3.0v
Red Light: 3.4v
Adjusting the voltage is important because it allows you to tailor the vaping experience to your liking. Different voltage settings can yield various flavors and effects, so experimenting with these settings can help you find the perfect balance for your preferences.
When it comes to inhalation, timing is crucial. To ensure optimal inhalation of your 510 cartridge, press and hold down the button on your battery while inhaling gently through the mouthpiece on the cartridge. Allow a half-second pause before commencing the inhale and release the button a second or two before completing the hit.

Exhaling slowly and steadily is also important to clear the vapor from your lungs and avoid feeling overwhelmed. Proper inhalation and exhalation techniques help ensure that you get the full effect of the vapor without overdoing it, leading to a more enjoyable and satisfying vaping experience.

SAPPHIRE CARTS Return Policy

At SAPPHIRE CARTS, we go all the way to ensure that your experience products is nothing short of amazing! We’re pumped to bring you products that not only promise top quality, but also aim to exceed your expectations.
But hey, we get it – there may be times when a product might not hit the mark for you. And that’s okay! Because we’re proud to offer a 100% Customer Satisfaction or Money-Back Guarantee. Yes, you read that right!
Don’t love your purchase? Just shoot us an email anytime at support@sapphirecarts.ca. Our kickass customer service team is ready and waiting to dive into action. Whether it’s addressing your concerns, working out a resolution, or arranging a refund, we’ve got your back!
Once we get your email, we’ll swing into action to review your complaint. We might need a bit more information or, in some cases, we may need you to return the product. But don’t worry about shipping costs, that’s on us!
But remember, our real goal is to ensure you’re over the moon with every journey you embark on with our products! Because at SAPPHIRE CARTS, your satisfaction isn’t just important to us – it’s everything!
So, go ahead! Shop with absolute confidence, knowing that we’re here for you, every step of the way. That’s the SAPPHIRE CARTS promise to you.
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